Why We Believe in Giving the Best Customer Service

At Pump Solutions Australasia, we don’t just sell pumps; we provide full-service solutions. We believe that our unique situation, from our beginnings to our current position in the industry, enables us to provide the best customer service in the business.

So, how did we become a company that provides such great customer service for so many people? It started in 1990, when we were established as Pumps and Services Australia.

Our Beginning: Pumps and Services Australia

Our founder was a migrant German engineer who specialised in creating large, engineered vacuum pumping systems. He would go on to develop numerous vacuum and hydraulic pumping systems, both in Australia and abroad. He would provide solutions for numerous Industries, including mining, water and manufacturing.

One of our more interesting successes is still in operation today at the Geraldton fish market. We developed the system that transports fish from the boats to the docks. This has done wonders for the Geraldton Fish Market, creating speed and efficiency for fisherman and dock workers alike.

As we begin to diversify, we decided to make the finest pumps in the world available for industrial and residential use in Australia. However, no matter how successful we have been with providing imported pumps to Australian businesses, we have never forgotten our roots as innovators and service providers.

Fast Forward: Pump Solutions Australasia

Today, we are more busy and more successful than we could have imagined in 1990. And we owe it all to the fact that we started out providing service and solutions. As far as we are concerned, anybody can sell pumps. But nobody can provide the combination of quality pumps, innovation, pump servicing, pump maintenance and customer service that we provide.

Pumps in Perth Giving the Best Customer Service

We provide customer service in two ways. First, we provide service and maintenance for all pumping systems, and even if we did not sell them to you. Second, we provide world-class customer service over the phone or in person for anyone who is looking for pumps or services.

The best pumps in the world are useless without great customer service to back them up. It starts when you call us for the first time. We are experts at matching the right pumps from the right manufacturers to the right applications.

Great customer service doesn’t stop after you have paid for your pump, either. We provide a comprehensive list of services and maintenance. We also do everything we can to help you do the job right the first time.

We know that, no matter what size your business may be, you cannot afford inefficiency or down time. We also know that not everyone who calls us is a professional in the pumping industry.

Many of you are project managers, maintenance directors or CEOs who have a lot of work on your plates. We know that, no matter how great you are at your job, it is likely that you have not had the time to become an expert in pumps and pumping systems. It is simply too much to ask from most people.

We Don’t Just Sell Pumps; We Provide Solutions

Luckily for you, there is a solution: Pump Solutions Australasia. At Pump Solutions Australasia, we provide a comprehensive program from installation to maintenance and servicing. We do everything associated with pumps so you can perform other important tasks pertaining to your business without ever having to worry about your pumping system.

It is really that easy. All you have to do is call us and we will take care of the rest. We have the best customer service crew in the business, but we also have access to the customer service departments of the finest pump manufacturers in the world. When you call us, we help you get it right the first time so you don’t have to make costly repairs and suffer unnecessary downtime.

We know downtime can cost thousands or even millions of dollars in extreme circumstances. That is why we do everything we can to make sure that your pumps run smoothly and efficiently from the second they are turned on and why we keep them maintained to manufacturer’s specifications.

To learn more, call us today: 1300 793 418

High Quality Pump or Cheap Pump: You Decide.

We have always believed that it is easier to buy a high quality pump now than it is to buy a cheap pump and suffer the consequences later. We understand this sound superficial, so we would like to give you a deeper explanation about why it is better to choose a high-quality pump over a cheap pump.

We understand that people like to save money and that they don’t like to pay a lot of money for equipment such as pumps. However, we have long contended that it is much less expensive in the long run to buy a high-quality pump now than it is to buy two or three cheap pumps over the same period of time and put up with all of the maintenance and downtime.

High Quality Pump or Cheap Pump: You Decide.

Cheap pumps cost less because they are made of cheaper materials. Often, factories that produce cheaper pumps pay less attention to detail and tend to produce a much higher number of defective pumps than an international company which prides itself on its high-quality.

You might get great results from a cheap pump if you don’t need to use it very often. For example, if you need a cheap submersible pump for use around your home, you may only use it once or twice a year and think the odds are in your favor. But in a flash flooding situation, do you really want to trust your home to a cheap pump?

Why the High Quality Pump Always Wins

High quality pumps by elite manufacturers are made of the best materials to the most stringent of specifications. Our pump manufacturers are the best in the world at what they do and their designs are more efficient, saving you money on the amount of power they use. In addition, our high quality pumps are capable of 24/7 operation for days, months and even years at a time.

When you use a high quality pump, it works better, it is more trustworthy and it lasts a lot longer than a cheap pump. Whether it’s your home or your multimillion-dollar mining operation, it just makes good sense to buy a high-quality pump and do it right the first time.

To learn more, call Pump Solutions Australasia today: 1300 793 418.

Why it is Important to Test Pump Efficiency

As a leading importer of pumps in Australia, we work with a lot of wastewater plants and other large operations. When we provide pumps or pumping systems, we always aim to help improve pump efficiency, reliability and longevity. Here is why it is so important to test the efficiency of your pumps.

Why it is Important to Test Pump Efficiency - Pumps in Australia

In water and wastewater treatment plants, power consumption can often take up large portions of the budget for the local government overseeing the plant. Pumps and other machinery that have to operate 24/7 can consume as much as 4% of the energy that is produced nationwide.

Since it is pumps that are doing the bulk of the work, it is important to assess the efficiency of pumps in wastewater plants to see if all that power is being used effectively. In the average wastewater plant, electricity for pumps can account for between 20% and 30% of the total energy used. In water pumping plants, that number can jump up to 46%.

Over the life cycle of a pumping system, energy can account for as much as 75% of the operating costs. It stands to reason that the easiest and most effective way to reduce operation cost would be to reduce the amount of energy used by the pumps.

First, you must determine how the pump is operating within your system and how close it is to its best energy point (BEP). The further away your pump is from its best energy point, the more energy it will use and the less reliable and efficient your system will be. This increases operating costs and can cause maintenance issues.

If your system has motor failures, premature wear and tear of pumps or other maintenance issues, it is probably a good sign that your pump is not at its best energy point. many pumps that have been tested at wastewater and water facilities have been found to be operating from 15% to 20% less than optimum efficiency. This can raise costs by as much as 45%.

Test Your Pumps in Australia ASAP

If you think your plant could be running better, test your pumps ASAP. To learn more, call Pump Solutions Australasia today: 1300 793 418.

If You Like Our Pumps, You’ll Love Our Services

At Pump Solutions Australasia, we don’t just sell pumps: we provide solutions. That is why we also provide services for all pumping systems and pumps. Here is a general idea of what we do besides importing and selling pumps.

If You Like Our Pumps, You’ll Love Our Services

Repair Shop

Whether you have a small submersible dewatering pump, a massive wastewater treatment system or anything in between, we offer full repair services. If your pump can be brought to our facility, we can fix it here. If it is too large or it would be impractical to move it, we can always send a team out to your work site to perform the repairs there.

Due to our great relationships with all of the major pump manufacturers around the world, we can find the spare parts needed to repair your equipment with the original manufacturer’s parts. This helps you feel safe in the knowledge that your pump is being restored as closely to factory condition as is possible.

Servicing and Maintenance

Pumps that are built for long term, consistent performance require servicing and maintenance to keep them that way. If you want your pumps to perform at maximum efficiency, day in and day out, with zero to minimal downtime, you need to keep them serviced and maintained. This is the best way to ensure that you get maximum life and maximum efficiency from your equipment with the least down time.

At Pump Solutions Australasia, we take care of your maintenance and servicing schedule for you. That way, you know your pumping system will keep producing to maximum efficiency, every day, 24/7/365.

Spare Parts for Most Pumps

As we mentioned in our section about our repair shop, we can get spare parts for most pumps around the world, whether they are sourced from overseas or locally.

Call Pump Solutions Australasia Today

At Pump Solutions Australasia, we offer full service solutions for all pumps and pumping systems. To learn more or to talk to one of our world class customer service people, call us today: 1300 793 418.

Vacuum Pumps and Energy Efficiency for Dairy Farms

Vacuum pumps are used to draw milk and power washing equipment on dairy farms. It is estimated that vacuum pumps are responsible for up to 25% of all the electricity used to operate a dairy farm.

Vacuum pumps create the negative pressure that helps draw the milk from cows and then transports the milk from the milk receiver to either the receiver bowl or the bulk tank. The airflow created by vacuum pumps also transports water and cleaning solution through the milking system when it is being cleaned.

Vacuum Pumps and Energy Efficiency for Dairy Farms

Four main types of vacuum pumps are used in the dairy industry: water ring pumps, sliding vane rotary pumps, turbine pumps and rotary lobe or blower pumps. Different pumps are used for different applications because they all operate at their highest efficiency in different scenarios.

As the vacuum increases, vacuum pumps actually become less efficient. That makes it important to operate vacuum pumps at lower levels whenever possible to save energy costs.

Size Matters

It is important to match the size of the pump to the needs of the milking and washing system. This can reduce your initial investment for equipment and for operating and maintenance costs during the pump’s life-cycle. It also ensures maximum performance.

Every component in the system that has airflow helps to determine the correct size for the pump. The general sizing of a pump takes the amount of air admitted into the system during harvesting and adds another 50% to account for wear and tear and for accidental overload.

Previously, industry standards dictated the use of larger pumps in the mistaken impression that larger pumps were needed to compensate for washing. However, a pump that is too large can overheat toward the end of the cycle.

Best Vacuum Pumps in Australia

At Pump Solutions Australasia, we carry only the finest pumps from the finest manufacturers in the world. We know downtime can cost you a small fortune, so we provide you with the best pumps in the industry. To learn more, call us today: 1300 793 418.